FAQ
FREQUENTLY ASK QUESTIONS
- How to track my Order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for dispatch. Once dispatched, it takes 3-5 working days to get it delivered.
- What are your Business Hours?
Our business hours are Monday-Saturday, 10am-7pm
- How do I place an order?
To place an order, simply add the desired products to your cart, proceed to checkout, and follow the payment instructions.
- What payment methods do you accept?
We accept credit cards, UPI, Cash on Delivery.
- Is my personal and payment information secure?
Yes, our website uses SSL encryption, secure payment gateways to ensure your information is protected.
- What are your shipping options?
We offer two type of shipping.
standard (Free), Express (Chargeable).
- How long does shipping take?
Shipping times vary depending on your location. Please allow 3-7 business days.
- Can I return or exchange a product?
Yes, please see our return and exchange policy for details.
https://ecombiz.store/policies/refund-policy
- How do I initiate a return or exchange?
Contact our customer support team to initiate the return or exchange process at support@ecombiz.store
- When can I expect a refund?
Refunds are processed within 5-7 business days after we receive the returned product.
- How do I contact customer support?
You can contact us through our website's contact form, email, or phone.